Customer Engagement Management
A Greenfield Digital Wallet company promoted by leading Enterprise was looking to
In order to meet the Business requirements, Sentienz implemented Data platform based on kafka, spark, storm and other open source ecosystem. The Data platform was then integrated with various enterprise system like CRM, ERP and other data sources like machine logs. An Ingestion system was implemented to extract & blend the data from multiple sources to get 360 degree view of the customer and transactions.
Reduction in Failed orders
Reduction in Number of calls landing
Increased Wallet Adoption